FAQ
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Q1: Are you a factory or trading company?
A: We are a professional hotel furniture manufacturer based in Foshan, with independent workshop, design and QC teams, direct factory supply without middlemen.
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Q2: How many years do you customize hospitality furniture?
A: Over 10 years, focused on custom furniture for hotels, glamping resorts and high-end villas, with abundant global project experience including European glamping cases.
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Q3: Which countries do you export to?
A: Worldwide: Europe, North & South America, Southeast Asia, Middle East, Australia, Africa. Our materials comply with international environmental & safety standards for smooth customs clearance globally.
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Q4: Can I visit your factory?
A: Welcome to our Foshan factory. Please contact sales to book an appointment in advance to view production lines, raw materials and showroom.
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Q5: Can you supply full set furniture for hotels, glamping resorts and villas? Can you offer one-stop room furnishing?
A: Yes. We provide one-stop full-room solutions: design drawing customization, sampling, mass production, unified color matching and export packaging. We customize all guestroom furniture including beds, wardrobes, lounge chairs and storage cabinets to match your interior renderings.
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Q6: Can I customize size, color, style and mix different materials in one project?
A: Fully customizable. We adjust dimensions, wood paint, leather/fabric tones and styles (modern minimalist, light luxury, wabi-sabi, pastoral etc.). Mixed materials are supported: full leather for VIP suites, split leather for standard rooms, functional fabric for public areas.
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Q7: Can you replicate furniture styles from my reference pictures or renderings?
A: Yes. Send us photos/renderings, our design team will draw production sketches to restore the style. We also produce core glamping items: four-poster beds, slatted wardrobes and lounge armchairs.
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Q8: What upholstery materials do you provide? What are their differences?
A: Four commercial-grade options:
1.Top-grain full leather: high-end suites
2.Split leather: cost-effective for standard rooms
3.Thickened PU leather: wear-resistant for high-traffic public zones
Stain-proof & waterproof functional fabric: easy daily maintenance for
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Q9: What wood frames do you use? Are frames standard solid wood?
A: Solid wood frame is standard for all our furniture (oak, rubber wood, pine, multi-layer solid wood board), stable, anti-deformation for high-frequency commercial use. All wood and leather materials are low-formaldehyde, eco-friendly and meet EU environmental standards with no strong odor.
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Q10: What’s your MOQ? Can I make samples first?
A: Whole resort bulk orders: no strict MOQ; boutique small hotels: 10 room sets. Single sample orders are acceptable; sample cost can be deducted from mass orders.
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Q11: How long is production lead time?
A: Sample: 15–20 days; mass production: 30–45 days based on quantity & custom details. Priority production available for urgent opening schedules.
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Q12: What’s your quality control process?
A: 3-stage strict inspection: raw material check → semi-finished frame test → finished product full inspection before shipment, guaranteeing commercial durability.
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Q13: How to get factory quotation? Do you offer free drawings?
A: Send design drawings, room quantity and material requirements, we will send detailed customized quotation within 24h. Free revised sketches & simple layouts for confirmed projects; formal CAD drawings can be coordinated with your design team.
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Q14: Can we mix different furniture items in one container?
A: Yes, mixed loading is supported to maximize container space and cut logistics cost.
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Q15: What payment terms do you accept?
A: Standard T/T: 50% deposit before production, 50% balance against BL copy. Flexible terms negotiable for long-term large resort partners.
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Q16: Any discount for large bulk orders?
A: Tiered discounts available; larger project orders enjoy better factory prices.
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Q17: What delivery terms do you offer? Can you arrange door-to-door delivery?
A: We cooperate with global freight forwarders, offering FOB, CIF, DAP and door-to-door delivery worldwide, handling all export procedures.
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Q18: How do you pack furniture for long sea transport?
A: Multi-layer export packing: pearl cotton + foam corner protection + thick cartons; large solid wood pieces reinforced with fumigated wooden frames to prevent collision, extrusion and moisture damage.
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Q19: Can you provide full customs clearance documents?
A: Yes, including commercial invoice, packing list, bill of lading, certificate of origin and relevant test reports for smooth import clearance.
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Q20: Do you provide installation guidance?
A: Paper manuals and video tutorials attached to each carton; remote online guidance for large European resort projects.
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Q21: What’s your warranty policy?
A: 2-year warranty for solid wood frames; 1-year after-sales material support for leather & fabric under normal use. We supply free replacement accessories and remote repair guidance upon receiving damage photos/videos.
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Q22: What if goods arrive damaged?
A: Take photos & videos of damaged items right after receiving shipment, we will provide targeted after-sales solutions accordingly.
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Q23: Why your price differs from other suppliers?
A: We adopt commercial thick solid wood frames and heavy-duty leather/fabric designed for long-term frequent hotel use, with full strict QC, instead of cheap household-grade materials.
FoShan HELLOSUN Indoor Furniture Co., Ltd. - Trusted Indoor furniture supplier for sofa, Chaise longues, armchairs, beds. OEM, private label, and export-ready. One-stop factory. Free consultation available.
Brand: HELLOSUN
Outdoor Furniture Website: https://www.fshusen.com
Indoor Furniture Website: https://www.hellosunindoor.com
Email: info@hellosun.com.cn
HELLOSUN Indoor Furniture Manufacturer
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HELLOSUN is an indoor Furniture Supplier with rich export experience located in Foshan, China, the Furniture capital of the world. We specialize in High-end Furniture from China Manufacturer for dealers and customers all over the world.
Currently, the main Furniture categories including Sofas, Beds, Chaise longues, Armchairs, Cabinets, Dining Tables And Chairs.
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Contact person: Karen Gao
Tel: +86 180 9819 8378
Email: info@hellosun.com.cn
WhatsApp: +86 180 9819 8378
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Next to Exit C, Nanchong Station, Chencun Town, Shunde District, Foshan City, Guangdong Province, China
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